June 2009

PROVIDES a list serve information sharing network for programs to address mutual programmatic and administrative challenges.

HAS DEVELOPED standards and guidelines beginning in 1982 until most recent Consolidated Standards in July 2008.

HAS CONDUCTED a national benchmarking project providing multiple programs with clear industrywide clinical and administrative norms.

CONDUCTS monthly best practice audio conferences.

HAS DEVELOPED a unique client satisfaction tool available for national use to track and measure client satisfaction.

CONDUCTS a national and regional conference emphasizing program quality.

HAS FOSTERED and supported the development of client outcome data whenever possible.

HAS UNDERTAKEN a concerted effort to educate both legislative representatives and community leaders regarding program initiatives and design.

HAS COMPLETED a national survey of industry standards to educate programs about current norms and practices.

HAS PROVIDED ongoing consultations to multiple programs on a regular basis.